Frequently asked questions

It depends on the plan. Some employer dental plans work with us and some do not. Call with your plan name and we explain where you stand before the visit.

You get a written estimate before any treatment and you pay at the visit. If you would rather pay in parts, ask when you book.

Tell us the name of your plan when you call. Before the visit we confirm whether we see it at the office you chose.

We numb the area when needed and you tell us if you feel anything. We pause when you raise your hand. We cannot promise you will feel nothing.

The dentist decides based on how your teeth and gums are doing. It is different for each person.

It is a cleaning that reaches under the gum line when there is tartar and inflammation. The dentist explains why she recommends it and how many appointments it takes.

Yes, from age three, with an adult who comes along. For younger children, we tell you who to see.

A broken or knocked-out tooth, a bad toothache or a swollen gum. Call the office as soon as it opens. If swelling spreads to your face or neck, or you have trouble breathing or swallowing, call 911.

Tell us before we begin. We go slowly, explain each step and pause. If you need a different kind of care, we tell you who to see.

Yes. You can ask for a written estimate before any treatment, and we give you one in advance if you pay without insurance.

Yes. Dr. Negrete and the front desk at both offices speak Spanish and English. Dr. Pham sees patients in English.

Call the office, reply to the text reminder or write to us from the contact page. The sooner you tell us, the easier it is to find another time.